Legal

Terms & Conditions

Last updated: 1 January 2025

1. Acceptance of Terms

By using the MK Gold website (mkgold.in) or visiting any MK Gold branch, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. These Terms apply in addition to any applicable laws and regulations of India.

2. About MK Gold

MK Gold is a gold buying company registered and operating in Karnataka, India. We purchase gold jewellery, gold coins, gold bars, and broken gold from individuals. We do not provide loans, financial advice, or investment services.

3. Service Scope

Our services include:

Purchase of physical gold from individuals at MCX-linked rates
XRF purity testing (free of charge, non-destructive)
Assistance with pledged gold release from banks and NBFCs
Branch appointment booking and valuation enquiries

Services are available at all 16 MK Gold branches in Bangalore, Mysore, Mangalore, and Davangere.

4. Gold Rate and Valuation

The gold rates displayed on our website are indicative only. They are based on live MCX (Multi Commodity Exchange) data refreshed every 5 minutes and are subject to change without notice.

The final offer for your gold is determined at the branch after:

Physical weighing on certified precision scales
XRF purity testing using a Bruker spectrometer
Application of the prevailing MCX rate at the time of the transaction

The calculator on our website provides an estimate only. MK Gold is not bound by any estimate generated by the online calculator. No purchase agreement is formed until a formal written offer is made and accepted at a branch.

5. Customer Obligations

To complete a gold sale transaction, you must:

Be 18 years of age or older
Be the lawful owner of the gold being sold, or be duly authorised to sell it
Present a valid government-issued photo ID (Aadhaar, PAN, Passport, Voter ID, or Driving Licence)
Provide accurate and truthful information about the gold

MK Gold reserves the right to decline any transaction where we have reasonable grounds to suspect fraud, misrepresentation, or unlawful origin of gold.

6. Payment

Payment for purchased gold is made immediately upon acceptance of the offer at the branch, by cash (up to permissible limits under applicable law), NEFT, RTGS, or UPI. MK Gold does not make payment in advance of the branch transaction.

7. Pledged Gold Release

For pledged gold release services, MK Gold acts as an intermediary to pay the outstanding loan amount directly to your bank or NBFC, with the balance remitted to you. This service is subject to:

The lender's acceptance of the repayment
The gold being available for release and valued above the outstanding loan
Your identity and ownership being verifiable

MK Gold is not responsible for delays caused by the lender's internal processes.

8. Website Use

You agree to use the MK Gold website for lawful purposes only. You must not:

Attempt to disrupt, damage, or gain unauthorised access to our systems
Submit false or misleading information through any form
Use automated tools to scrape, crawl, or extract data from our website without written permission

9. Intellectual Property

All content on this website — including the MK Gold logo, wordmark, brand colours, text, graphics, and page designs — is the property of MK Gold. No part may be copied, reproduced, or distributed without prior written permission.

10. Disclaimer of Warranties

The MK Gold website and its content are provided “as is” without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses. Gold rate information is indicative only and not financial advice.

11. Limitation of Liability

To the maximum extent permitted by applicable law, MK Gold shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability to you in connection with any transaction shall not exceed the value of that transaction.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

13. Grievance Redressal

If you have a complaint about our services, please contact our grievance officer:

Grievance Officer — MK Gold
Email: grievance@mkgold.in
Phone: +91 70195 00600
We will acknowledge your complaint within 48 hours and resolve it within 30 days.

14. Changes to Terms

MK Gold reserves the right to update these Terms at any time. The “Last updated” date at the top indicates the most recent revision. Continued use of our website or services after any change constitutes acceptance of the revised Terms.